Customer Reviews

I had a great experience buying my Mach-E at Jarrett-Gordon Ford. Nail was great to work with and very responsive before we made the trip for the final purchase. I would recommend him to anyone in the market to buy a new/used vehicle. Gary in financing was also great and was able to work with lenders to get me the best price and warranty without hitting the top of my budget! Earned a repeat customer!

Thank you Terry amd Edgar for allways facilitating my trucks repair!!!!

They helped me today thank you they keep my car 🚗 working so I can go to school , Dr appointments

Great place to go for buisness and work.

Drove down here from Georgia and noticed an issue from a quick oil change shop. Called Jarrett Gordon Ford and they fit me in right away and corrected the issue for now. They were very thorough with the vehicle inspection. The repair was very reasonably priced. Plenty of customer waiting areas with a lot of drinks and snacks while you wait. Bryan Nunez was an excellent service advisor and kept me updated throughout my wait. This will definitely be our go to shop in the future should we have car issues while here on vacation.

Max, Max, Max! That’s the only name you need to remember. Before I even stepped foot in the dealership, I spent a lot of time researching Mach-E models and found several at Jarrett-Gordon Ford in Davenport. While reading Google reviews, one name kept coming up over and over again: Max. After seeing so many people recommend him, I knew I wanted to work with him. As luck would have it, Max was the first person to greet us when my wife and I arrived. From the moment we met him, it felt like we were talking to an old friend instead of a salesperson. He is incredibly knowledgeable about the vehicles on the lot, genuinely listens to what you’re looking for, and works for you, not just to make a sale. What impressed me most was his honesty. Every question I had was answered directly—no pressure, no games, no nonsense. I trusted him throughout the entire process, and he delivered. He got us into the exact Mach-E we wanted at a price we were happy with. We also had the pleasure of working with Sales Manager David (“Papi”). He took the time to engage with us, made us feel comfortable, and worked alongside Max to make the deal happen. It’s easy to see why this dealership has such a great reputation. Finally, we met with Gary in finance. He was calm, professional, and a straight shooter. There was absolutely no pressure to buy extras or make decisions we weren’t comfortable with. He worked with David to secure terms that fit our budget, and the entire finance process was smooth and stress-free. This is my fourth Ford and the fourth different Ford dealership I’ve purchased from. The previous three never earned a Google review. Jarrett-Gordon Ford did. The team here has earned my business for years to come. If you’ve made it this far into my review, you should probably already be grabbing your keys to head down there. Just remember one thing: Ask for Max. You won’t regret it.

Excellent service

Service was great as usual!

The service was exceptional! This is the only Ford dealership in the vicinity where we feel completely at ease. Marcos is an excellent salesman, and I anticipate returning in the near future.

Great place, great people, great service

Great experience

Always courtesy and professional

** UPDATE: Just brought car in for oil change with a $49.99 oil change coupon from Ford, service person said price of oil change went up and coupon would only save me $5.00. Of course I used it. They ended up finding an issue with the car that was under warranty and would cost $100.00 deductible. Saw the ad at the service center to "Save 3% if you use a debit card." Total bill was $510.00 with an itemized bill, you bet I went over that. The oil change that was suppose to be $49.99 (only saving $5.00) was actually listed on bill at $69.99 so how did my $49.99 for the works oil change ONLY SAVE ME $5.00???? They took $5.00 off my total for the oil change savings bringing my bill to $505.00 then I used my debit card thinking I would "save 3%" per the add, the bill stayed at $505.00 because APPARENTLY you DON'T SAVE 3% for using Debit they just DON'T CHARGE you 3% for NOT USING A DEBIT CARD. VERY DECEPTIVE Jarrett-Gordon... I was under the impression that if something is covered under warranty you only pay the deductible NOT deductible PLUS parts and labor. Love the service and staff at Jarrett-Gordon Ford

Edgar is a good advisor 10/10 recommend

Had a great experience! Sergey was awesome!

Max and Gary are fantastic ! Attention to detail and extremely professional. They both go out of their way to help you.

Thank you for the excellent price offer and the fast, high-quality service. Reach out to Sergey Kavalersky: he will help secure favorable terms and close the deal promptly.

Pretty painless experience as far as car buying goes. I came in knowing what I wanted, and no one tried to sway me from it.

They're a great team. We service our 3 Ford vehicles at Jarrett-Gordon because it's the best value. Terry is an excellent service advisor. The quality of work is also very good and you get a sense that everyone is doing their best.

I had recall work done on my Ford Maverick. It was done using the mobile service in which they come to you. It was awesome I was able to have this service done at my home.

Outstanding service!

☺️

Thank you so much for your attention; I was very pleased with the service. My wife and daughter left very happy with our new car. And thank you to Max for all his attention and support throughout the process.

My Escape started shaking one day and I brought it up to Ford Access Road. I ended up having to leave it there, which sucked because I’d recently been laid off and had interviews lined up, but like a hero Terry swooped in and saved me. He looked at my car himself, reassured me she was in good hands, and was able to get me a loaner. I was able to get to all my interviews and my car was well taken care of. It was a sample as a battery and brakes! Thank you so much!

Terry was great to deal with keep us informed on the progress of the diagnostic evaluation

A fantastic experience getting my oil changed today. Staff was very nice and managed to get it done in under an hour. Very clean facilities and great work, will absolutely be using them for my Bronco!

Carlos was amazing and very knowledgeable

Mobile service for 2 cars was excellent. Levi did great on the cars and Samantha was awesome in coordinating the entire appointment. I will use mobile service again

I bring my vehicle here for a oil change, great staff

This dealership sincerely cares about you as a customer and Mr. Robert Taylor assisted us with our Ford Edge. The team from the front reception to service, finance and parts and detailing was exceptional and very caring. I appreciated the communication and the dealership sincerely caring about the customer which rates top to us. The caring and sincere attitude made the difference for us. Thank you for all you do to treat your customers well!

The staff are really helpful and accomodating.

Great experience shile purchasing my F250.

Had an outstanding experience at Jarrett-Gordon, especially with Sergey on the sales floor and Gary in finance. I was hesitant and torn on what vehicle I wanted, and they patiently walked me through every step of the way. I’ve never had a car dealership think of what’s best for me and help me understand all my options. Thank you so much for your kindness. I love my new car!

Over the past few years, I've had my Ford vehicles serviced at other dealerships, but this time I decided to take my Transits to Jarret Gordon, and I was impressed by the way Edgar treated us. He definitely knows what good customer service is. I recommend him 100%.

Atravez de los últimos años he hecho el mantenimiento de mis vehículos Ford en otros dealer pero esta vez decidí llevar mis Transit a Jarret Gordon y quedé impresionado por la manera en Edgar nos trató. Definitivamente tiene el conocimiento de lo que es un buen servicio al cliente. Lo recomiendo al 100%

Si estás buscando comprar un vehículo, definitivamente estás en el lugar perfecto. Tuve una experiencia excepcional gracias a Carlos Rivera, un vendedor profesional, atento, amable y muy conocedor. Desde el primer momento se tomó el tiempo para escuchar mis necesidades, responder todas mis preguntas y ayudarme a encontrar la mejor opción sin ninguna presión. Carlos hizo que todo el proceso fuera fácil, claro y agradable. Su excelente servicio al cliente, honestidad y dedicación hicieron una gran diferencia. Es evidente que se preocupa por sus clientes y por asegurarse de que salgan satisfechos con su compra. También quiero reconocer a David y James, quienes fueron parte importante de esta excelente experiencia. Ambos fueron amables, profesionales y estuvieron siempre dispuestos a ayudar. Su atención y compromiso con el cliente reflejan la calidad del equipo que tienen. Recomiendo este concesionario al 100%. Si estás pensando en comprar un vehículo, no dudes en visitar este lugar. Estarás en las mejores manos con personas que realmente se preocupan por sus clientes. Gracias a Carlos Rivera, David y James por hacer de esta compra una experiencia tan positiva y memorable.

If you're looking to buy a vehicle, you're definitely in the right place. I had an exceptional experience thanks to Carlos Rivera, a professional, attentive, friendly, and very knowledgeable salesman. From the very first moment, he took the time to listen to my needs, answer all my questions, and help me find the best option without any pressure. Carlos made the entire process easy, clear, and enjoyable. His excellent customer service, honesty, and dedication made a huge difference. It's clear he cares about his customers and ensuring they leave satisfied with their purchase. I also want to acknowledge David and James, who were an important part of this excellent experience. Both were friendly, professional, and always willing to help. Their attention and commitment to the customer reflect the quality of their team. I recommend this dealership 100%. If you're thinking about buying a vehicle, don't hesitate to visit this place. You'll be in the best hands with people who truly care about their customers. Thank you to Carlos Rivera, David, and James for making this purchase such a positive and memorable experience.

I recently took advantage of Jarratt-Gordon Ford's home service to have my 2015 Ford Explorer's oil changed. The service was great from start to finish. It was very easy and convenient to schedule the service. The day of the service, my tech contacted me to let me know when he was going to arrive (which was within 5 minutes of the scheduled time). The techs were friendly, professional, and very knowledgeable on my vehicle. The servicing was completed quickly. Overall, I was extremely satisfied with my experience. I will definitely continue to avail myself of Jarratt-Gordon's at-home-service!

Exceptional service from beginning to end. Branndan aand Sol are top notch guys. If you need a car look no further than Jarrett Ford

These guys are the best. Sergey is a great sales professional. Highly recommend.

Excellent service, I loved it, my vehicle looks like new! 👏👏👏👏👏👏👏👏

Excellent customer service from the Service Dept.

Awesome car buying experience. Judd is great. Very pleasant to work with.

Had service completed after purchase of my new vehicle which was supposed to be done with the purchase of my vehicle. Contacted Max my previous sales rep and he made everything right with no issues. Quick drop off and return, all coordinated by him with the service reps. He has continued to go above and beyond even post sale. Highly recommended!!

Had some recent dealings with Jarrett Gordon Ford and I was truly impressed by the high level of professional prompt service provided by Max in sales and Gary in Finance. Everything was simple and transparent, no games, just a honest, straightforward process. I highly recommend Jarrett Gordon Ford in Davenport.

We've already purchased our second car from Jarrett-Gordon Ford, and we'd like to thank sales consultant Sergey Kavalerskiy from the bottom of our hearts. He's such a wonderful person and a true professional! He's always available and always ready to help with any issues. We highly recommend this dealership; everything is excellent! Special thanks to Sergey Kavalerskiy 👍👍👍

Isually I do my vehicles services through mobile. But I needed a new vehicle for my business. I walk-in looking for a truck. My salesman Wilbel and the sales manager David took the time and patience to work with me providing me with a great deal without no rushed or hiding things. Definitely will be back and will recommend it too. Great experience!

From the star of my buying process, Max, the salesman was fantastic. We looked at some used cars on his computer through the big screen tv in his office and found four that we wanted to check out. While driving around by golf cart, Max was gathering information about how much I drive daily. In the middle of checking out the vehicles we picked he wanted to show us a vehicle that he thought we may be interested in, it was a 2025 Kia Soul with 13900 miles on it, practically brand new. After viewing the cars that we picked from the computer we went back in and Max ran some numbers. Jarrett Gordon Ford came through and we left with the Kia Soul. They gave me more for my trade than I expected. The overall process was very smooth. They took care of us like we were family. We even got to me Mr. Gordon while we were finishing up the deal. He too treated us with the utmost respect, extremely nice gentleman. The dealership was spotless right down to the restrooms. Full tank of gas, spot free wash and total interior detail was done while the financing process was being done. Jarrett Gordon Ford is TOP notch. Don’t go anywhere before you check out Max. OUTSTANDING DEALERSHIP and SALESMAN MAX!!

Jarrett Gordon ford Davenport is the best at everything! My sales man, Pokey, was amazing! Talked me through the whole process and showed me some many options for my new car! And they all truly care about you and your car needs and most importantly they heard me and answered honestly to all my questions.

Just bought my dream car (a bronco) from here. Jeremy in sales and Solomon in finance were absolutely amazing! They were so friendly, funny, and made this experience sooo easy. Hands down the best car buying experience ever! I would absolutely recommend any one who has/wants a ford to come here, they are super helpful and will make sure they do all they can for you. Thank you guys again🩷

I would like to express my sincere gratitude for the excellent work done on the repair of my car, thank you Jan Martinez .I was truly impressed by the speed of the service, the professionalism of the team, and the quality of the work performed. From the very beginning, I received exceptional customer service, with honesty, responsibility, and a genuine commitment to customer satisfaction. It is truly reassuring to find a place where service exceeds expectations. Thank you for returning my car in excellent condition and in such a short time. I will definitely recommend you with complete confidence. Excellent service from start to finish!

I had the pleasure of working with Xavier this past Saturday, May 15th, 2026. He was extremely helpful in my purchase of a 2023 Ford Explorer. Answering all of my questions whether by text or in person. Paperwork was ready upon my arrival as all of the arrangements were made over the phone. Super easy and pleasant car buying experience

Terry at Jerrett-Gordon Fords service department was great. Answered all my questions on the service being performed on our Dually. I feel he went above and beyond with our service.

Excellent purchase experience from online pictures and description to initial text messages and finally test drive and purchase. John Bishop was our Sales Consultant and he was great…highly recommend him and Jarrett Gordon Ford!!

I’m definitely going back to do my service.Alcala was very professional on take it care of me and my truck Ofer me to take me to restaurant or whatever I need to get

Edgar in the service department is great! Very hospitable and honest. Chris

The staff were very pleasant and professional. Service was completed in a timely matter. I was very pleased with this service visit.

Staff was friendly, always willing to help and great at communicating. They completely satisfied what I was looking for and worked with me to pick the car up. I love the new car

They work with excellent

Everything went well.Good Service and good price

Trabajan con excelente

From first contact to walking out the door with new car. Carlos and financial department where top notch.

Angel arrived promptly on scheduled. I utilize a mobile service for my oil change and tire rotation. I appreciate the convenience of them coming to my workplace or home. I have been a loyal customer for many years and intend to continue using their services.

Look great thanks to all

Had such an excellence experience here! Sales consultant Max absolutely crushed it from the moment he greeted us and got me in a car even beyond my expectations. James in finance was beyond real and personable & general sales manager Josh was active on the field and ensuring open communication to all guests. Very friendly and inviting dealership which isn’t always commonly said. SO beyond happy with my experience here

Max was the best Sales Consultant. He made us feel like how he would treat his own family. He took the time to listen and personalized the sale to our desires. We never felt pressured. Josh, the General sales manager made sure to check on us and made sure we were ok. James T also made the finance experience enjoyable and took the time to answer all of our questions. The environment was clean, pleasant and had a peaceful vibe. Thankful for the whole experience! Highly recommend.

They were great they were fantastic

We really like the way James tippett treated us at Jarrett Gordon Ford....with respect and he is very knowledgeable and has patience. He explains everything very well. You don't find many salespeople like him. We highly recomend him to everyone and the financial department as well. We give them five stars.

Quick and easy, ford is the way to go.

Amazing staff and repair work beyond expectations

Excellent service, I recommend them.

They did an amazing job! Something wasn’t right, they called to let me know and that they would fix the problem.

We’ve bought several cars from these guys and we highly recommend them. Great service, very accommodating and super friendly staff. Special thanks to Xavier and Gary.

The team at the dealership made the process of getting a new 26’ Mustang as smooth as possible. Max was the best salesman I could’ve asked for. Straightforward, honest, and knowledgeable about the vehicles he showed me. 100% recommend going with him if you appreciate those values.

Exceptional Service from Edgar at Jarret-Gordon Ford! I was driving through Orlando when my truck suddenly lost all steering and completely shut down. I was lost, panicked, and had no idea what to do or where to go in an unfamiliar area. Somehow I managed to limp it into Jarret-Gordon Ford, and from the moment I met Edgar, all my stress disappeared. He immediately put my worries at ease with his calm, professional, and genuinely caring attitude. Edgar personally helped me arrange a rental car and walked me through the entire process step-by-step so I knew exactly what to expect. I also want to give a large shout out to the Shop form in Louis. Hopefully I’m spelling his name right he was the one who caught that it was not the alignment or anything to do with it but a steering column replacement issue me and my family, thank him for not even allowing us to leave and drive with the truck like that. The team not only fixed my truck quickly, but the communication throughout the whole repair was outstanding — honestly the best I’ve ever experienced at any Ford dealer (and I live in Tampa, so I’ve been to several). I’ve never been treated so well by a dealership. The service was so impressive that I’m not even kidding when I say I would seriously consider driving the two hours from Tampa just to get an oil change there. That’s how much I appreciated the care and attention I received. Thank you, Edgar , Louis and the entire Jarret-Gordon Ford team — you went above and beyond!

Our salesman was Carlos and would just love to say how amazing he was during our car buying process. I’m active duty and currently deployed with the ongoing Middle East conflict, however, my wife and I live in Virginia. We found a 2025 bronco for sale at this dealer in Davenport that was my wife’s DREAM and Carlos didn’t hesitate to make sure we could complete the purchase despite being all over the country. He FaceTimed my wife and I to give us a walk through of the car, moved it to be priority on the list to get the recall fixed, and even arranged delivery of the vehicle 2hrs away to my moms driveway to save us an additional hassle. I appreciate everything Carlos did for us, kept us in the loop during the entire process even though I’m 7hrs ahead in a different time zone, and just made sure we were comfortable the entire time.

My experience was amazing and very professional. Carlos and Sylvia were very understanding and helpful throughout the process! definitely recommend anyone looking for a car this is the best option no doubt.

I had a great visit at Jarrett-Gordon Ford. My sales associate was very personable, he cared about what I was looking for in my vehicle and stayed supportive. Overall I highly recommend visiting Jarret Gordon Ford if your in the market for a vehicle.

Excellent service! Pokey definitely topl care of me.

I took my 2025 Ford Expedition Active Max in for service for the first time—specifically for its first oil change. The service was very prompt; Bryan helped me with everything, and the whole process was very quick. 100% recommended!

Will V is awesome and their team is always very helpful! Thank you!

Amazing service thank you Cesar for making my buying experience pleasant and transparent a forever client. 🙏🏽

They worked with us to come to a payment we could afford and showed us quite a few cars to help with out choice. Everyone was great and friendly

Jarrett/Gordon Ford did a great job, my wife and I did not feel pressured to buy a vehicle the salesman Max Miachin was extremely knowledgeable about the Licoln products even though this location is not a Lincoln specific dealership. He took the time to show me the new features and helped set things up through our phones that will make it easier to use. We had bought one car and were not entirely satisfied so we kept looking and found another one we liked better. We made a new deal for that car thanks to Max and his sales manager. Gary Burton from the finance department was extremely helpful he found us a better interest rate through a different lender, twice! So we would highly recommend this group out on highway 27 and I-4 near Posner Park in Florida.

From start to finish, our experience at Jarrett Gordon Ford was nothing short of outstanding! The entire team made us feel confident and cared for throughout the process. Max was incredibly helpful — he answered all our questions with patience and made sure we got a great deal on our vehicle. His professionalism and transparency gave us total peace of mind. On the financial side, Gary made the process easy and stress-free. He explained everything clearly and helped us feel comfortable with every step. To top it off, Nick, their on-site insurance agent, made getting insured quick and seamless — we didn’t have to make a single extra stop. We are beyond pleased with our purchase and the service we received. We’ll absolutely be recommending Jarrett Gordon Ford to friends and family. Thank you all for making this such a smooth and enjoyable experience!

UPDATE: I received a telephone call from "Jennifer" the Service Manager. She apologized for the experience I had. She ordered a new transmission for My Mustang. Two days later (Monday) the transmission was in the dealership. The dealership arranged for installation the next day (on Tuesday). I had my car back, repaired, by 5:30pm that same Tuesday. An excellent resolution. I very much appreciate the attention and kindness the dealerships personnel provided. I had a service appointment for Saturday morning to have them inspect the transmission on my 2022 Mustang GT. It only has 2000 miles on it. I waited at the dealership for a couple hours and finally went to check with them to see if they found anything out. I was told there was an issue and they were going to reprogram the transmission. I said I can leave the car for them to work on it. From that point on I had little contact from the dealership. They never called me with a status. I would call or text them to find out what was happening. I even stopped in because no one called me back. I was told different things about different repairs they were trying on the transmission. I could never get any kind of a timeline for repairs. After 4 days and several calls to Ford customer service, someone from JG called me to say that they were going to order a new transmission and they could get it installed in about a week. I said there was no reason for me to leave my new Mustang parked there for another week. They couldn't guarantee my car would be kept inside. So I said I would come and get it and they could contact me when the parts came in so I could arrange to have the transmission swapped. When I arrived at the dealership my car was parked out front. I walked inside, I was handed the key, no one said anything to me and I left. So I guess they're not going to order the transmission? Which at this point is fine - there is something hinky at this dealership - I'll go somewhere else...

Great service, love my new explorer 2025 and my salesman was amazing as was all the staff that made my purchase possible 😀

I really enjoyed and was relieved buying our car from this dealership. No unadvertised hidden fees and the environment was low pressure including financing. Our salesman was very polite and helpful. I would definitely return to this dealership when the time comes to buy another vehicle.

Edgar was very professional. I always get good service from Jarret-Gordon Ford, Inc.

The Service Dept. does a great job in making the appointments and getting the job done right. They are very good at keeping you updated during the repairs. Would recommend them to anyone looking for a great and honest dealership.

Reviewing the Mobile Oil Change service from Ford, for my 2016 Super Duty f-350 Levi the mechanic was fantastic, checked and filled all fluids and took care of the oil change for me in the convenience of my own home. Way easier than heading to the shop. Highly recommend these guys and will be using this service in the future! Thanks Again Levi

Joseph was a fantastic sales person. Well informed, very polished and knowledgeable. Our experience was phenomenal. He was very responsive to our needs.

My family and I love Jarrett Gordon Ford in Davenport! They are the first dealership I have ever walked into where they instantly make you feel like family. The first time we ever walked in we heard them playing worship music and realized that they were a Christian based dealership and could not believe it. We knew we were in the right place right away. JT is the absolute best! If you need anything, he is definitely your guy! I wish I would have known about this dealership two years ago when I first purchased a vehicle in Florida. My husband and I went into Jarrett Gordon Ford in the beginning of 2023 because the lease was up for our truck. And we needed a family vehicle for our soon to be family of six. JT worked with us all day that day and all night way past closing time. Him and the entire team at Jarrett Gordon Ford did everything in their power to make sure that we left with the vehicle that we needed that day! They spent hours negotiating and finding all of the loopholes to make sure we got what we needed! We left that night with a very nice 2018 Ford Explorer that already had tinted windows which my husband loved! And had everything we needed for our family. :) And then just recently my 2011 Ford escape that I purchased from another dealership two years ago completely broke down. It was going to cost way more than the vehicle was worth to fix everything that was needed. So we took it into Jarrett Gordon Ford and saw JT and the whole team again. JT was busy when we got there but the entire team at Jarrett Gordon Ford offered to help us and answered any questions or concerns that we had. They really do demonstrate the perfect example of communication and teamwork. And they help each other out when one is busy. We were able to trade in our 2011 Ford escape and actually got a value of more than what we were asking. And we were able to get a 2021 Ford Eco sport that was safe, reliable and dependable. Had very low mileage and better gas mileage so that my husband had a vehicle to get to and from work every day. And a vehicle that could still fit our children in case of emergency. Gary is also phenomenal and very experienced! He worked until they were able to get us the best deal possible with all of the warrantees and worked all of the loopholes to get a payment that we could afford. We are SO grateful for that! :) Another thing I love about the dealership is that they are open and honest with you. And they do not try to push you into something if you are not sure. They always remind you to only do what you can afford. They have never made us feel pressured. They truly do care about their customers and want to make sure that they are getting the customers exactly what they need! :) If you are looking to get a new vehicle, I highly recommend Jarrett Gordon Ford in Davenport! Definitely ask for JT when you go and if he is busy, he will find the person he trusts to take care of you! :) Also, if you are looking for a good place to get an oil change for your vehicles. I have been taking our vehicles here for the last two years for oil changes and they are the only ones that I trust. They just recently started a mobile service where they will actually come to your home and change your oil and everything right at your home. So you don’t have to leave and go anywhere and you can communicate with them right from your front door! Francisco and Edgar are the best! Very fast and very experienced! And they answer all of my questions and concerns about my vehicles and even ask if there is anything that I would like them to look for when servicing the vehicle! :) Jarrett Gordon Ford in Davenport has the best team of people I have ever seen! Highly recommend! :) They also have the best coffee machine that serves a variety of coffee, mochas, lattes, macchiatos and hot chocolate. All for free that you can enjoy while you are there! :)

Edgar in Service made it fast and simple. Even was able to use an existing warranty to save me money.

Pretty easy going experience as it usually is. Courteous & specific with car concern questions.

Gene was awesome through the whole car buying experience at the Davenport location. This is my second car from this location. My first Escape was totaled, but I walked away with only minor injuries. I knew I wanted another Escape titanium, but was considering a hybrid. Davenport Jarret-Gordon was the only dealership with any Escape hybrids I could test drive and Gene contacted me back to schedule the drive. I ended up ordering a plug in escape hybrid. I love my new Escape even more than my last one. I am saving money by plugging it in each night at home. Definitely recommend visiting JGf and buying a car from them. Service for repairs is terrible. I brought in my vehicle for a simple tire patch. They said two hours, so I asked for a ride home. No problem. They let me know it was done and I asked for the shuttle to pick me up. Two hours later my wife had to take me to get it. She missed an important work meeting and I almost did. Had they been honest that the shuttle was busy or not available I could have made other arrangements.

I called to make an appointment for my Bronco Sport due to a fuel injector recall and a noticeable smell of gas around the car. The service advisor took my VIN but told me my vehicle wasn't affected. I was confused, but the best appointment they could give me was still three weeks away. I decided to get a second opinion and found another dealer with an earlier opening. They immediately confirmed the recall was accurate, my car was affected, and they completed the service under warranty. Denying a valid safety recall feels deceptive and dangerous for customers who rely on their dealer for accurate safety information.

I took my truck to the service for a letter that arrived at my house, where they explained that my vehicle had a fault and they had to do an update, I made an appointment with them, it took almost a month to get an appointment for the warranty review, they agreed to send me a message telling me the day to take my vehicle, and they didn't do it, when I took the vehicle for the supposed improvement or update, my vehicle looked bad and they say that it doesn't give them any errors, applying reverse the car wants to turn off, but they No They feel nothing wrong with it, in conclusion I took my vehicle for an improvement and it came out wrong from the dealer, thank you very much, it is a technical service team that I do not recommend to anyone, being a dealer of the brand, I expected better solutions to the problem caused by them and I did not get any help or solution to the problem caused to my vehicle, the solution according to them was to leave my daily vehicle at the dealership until they were presented with the fault for which I returned after leaving the service, my word is not taken into account and the annoyance caused to Asia my person was also not Taken into account, I did not see a solution to the problem and I did not see them solve the failure caused by them as soon as possible.

The guy who took care of my moms car was very nice and super professional very very helpful in every way possible I think his name is Josh , however the front desk where you drop off or pick up a serviced car is awful specially a girl with colored hair that I didn’t bother to get her name so rude very unprofessional when asked where I can pick up my car her response was it depends and she walked away… same happen to my husband the first time he went with this same person and to my sister she really needs ana attitude check otherwise this place is great!